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We support Products compliant with :
Planex Warranty Policy
Planex Warranty Policy
3 Years 1 to 1 Malaysia Limited Warranty Only
PCI product warranty services

  • If the product is damaged or has developed malfunctions not caused by human error, please consult your product
         manual first.

  • If you require technical support information, please call our Tol Free Technical Hotline : xxxxxxxxx (TBA)

  • If you require to contact our RMA department, please fill up the online form below : CLICK HERE FOR THE FORM
    		•
     
    Warranty period
    Planex provides free warranty services for various products, with the length of warranty varying as illustrated below :
    Warranty Period
    Product Categories
    3 years
    Wireless router/AP/card, switch, print server, NAS, IP CAM, DVM, other interface card like 1394 card, SATA interface card
    1 year
    HDD enclosure, card reader, USB hud, webcam, speaker, earphone, Bluetooth, ADSL2 modem, others
    Discontinued products are not covered and applied by 3 years 1:1 warranty condition.
     
    Please note :
    Warranty for hardware does not include any consumerables, second-hand products, new clearance stock products, power adapter, accessories, batteries, wires and cable etc.

    The warranty does not apply to any of the following (servicing charges are based on standard rate published by the company):

    1.) Damages caused by accident, overloading, misuse, improper use or other types of damage not related to PCI
          product quality or design.

    2.) The machine is damaged by unforeseeable natural disasters(flooding, fire hazard, earthquake, typhoon or
          thunder) or causes due by human error.

    3.) Attempt to open product housing, dismantle, attach other items or retrofit without written permission from PCI.

    4.) Consumarables and components

    5.) Serial number on the PCI product or component has been removed or damaged.

    6.) The product warranty is outdated.

    7.) Claims without presenting a warranty certificates or it presented but the warranty certificate is not properly marked
          with the date of purchase, stamped by the authorized agent or the marked information has been tempered with.
     
    PCI Servicing Center

    WARRANTY SERVICES
    If any fault has developed during the warranty period, after confirmation by PCI, we will:
    1.) Repair the product directly

    2.) Replaced with the a brand new product or a refurbished item. After servicing, the warranty period will be levied
          either based on the remaining warranty period or 90 days from the date of service. After product or component
          replacements, the newly installed components are your personal property, whereas the replaced items become
          the property of PCI.
     
    If sending by post or via courier for servicing, the customer is responsible to pack the product properly and to pay for transit. Customer can also bring the faulty item in person to authorized dealers where you have purchased the product.
     
    Applicable to all hardware products, when sending the product for service, you need to provide :

  • Your name, address and telephone number.

  • The original copy of warranty certification where it must be stamped by the dealer and properly marked with the
         date of purchase and the correct matching serial number.

  • If the certificate has not been stamped by your local dealer, you may present the original bill receipt where it is
         clearly printed with details of the product. If you are unable to provide the above information, PCI will regard the
         warranty period to start from the date of dispatch from the factory before any service takes place.
    		•
     
    ATTENTION
    For customers claiming for company services, it is advised to backup any information stored in the product to be serviced. We are not responsible for any damage or loss of software program, data or other information stored in the unit, these will not be covered in the warranty. Also the PCI hardware warranty does not cover restoration and
    reinstallation of the operating system, application software and user data.
     
    DISCLAIMER
     
  • We will not be responsible if it is believed the damage is caused by the customer or other personnel deliberately,
         or by accident.

  • We will not be responsible for any loss caused by continuous use or inability to use the product(for example:
         interruption of business, loss of profits, contents in the memory module changes or disappeared etc).

  • We will not be responsible for costs due to damage other than repairs to PCI products. Any damage or malfunction
         caused to other machines linked to PCI products is not cover by this warranty.

  • PCI reserves the right to change, alter or interpret the terms used in the above referred warranty description.
    		•
    PLANEX RMA ENQUIRY / REQUEST FORM
     
    For Planex Warranty Enquiry/Request, please fill up the form below and submit to us.
     
    		 

    *Subject
    :

    *Company Name
    :

    *Contact Person
    :

    *Address
    :
     
    		 

    *Phone/Mobile Phone
    :

    *E-mail
    :

     Website
    :
    *Questions/Comments
    :
    Fields with * are required to be filled in.
    Adventure Multi Devices Sdn Bhd (534310-P)
    1.08, 1st Floor, Wisma Academy,
    4A Jalan 19/1,
    46300, Petaling Jaya,
    Selangor Darul Ehsan, Malaysia.
    Tel : 603 7955 7788
    |
    		 Fax : 603 7955 1788
     
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    Copyright 2006 Adventure Multi Devices Sdn Bhd (Co. No. 534310-P). All rights reserved.